1. Return & Exchange Eligibility
- Damage-Only Claims: Returns and replacements are strictly accepted for transit damages or defective products only. We do not accept returns based on personal preference or satisfaction.
- Mandatory Unboxing Video: A clear, uncut parcel unboxing video showing the shipping label and visible product damage is mandatory to raise a claim.
- Exclusions: Loose or fallen stones are not considered manufacturing damage and are not covered under returns. Customized items and final sale pieces are non-returnable.
2. Return Window & Process
Reporting Window: Any damage or missing item must be reported within 24 hours of delivery.
Dispatch: Approved returns must be securely packed and dispatched back to us within 24 hours of approval.
Shipping Charges: Original shipping fees are non-refundable. Return shipping fees are borne by the customer unless the issue is verified as transit damage by our team.
3. Refund Timeline
- Once the returned package is received and inspected, eligible refunds are credited to the original payment method within 2 to 3 business days.